Customer Onboarding Emails: Best Practices, Examples, & Ideas to Hook New Mobile Users

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Cell entrepreneurs get one shot to make a terrific first impression. You could have a particularly slim window to seize and preserve a brand new consumer’s curiosity earlier than they slip away without end — which makes your onboarding e-mail marketing campaign probably the most essential instruments in your consumer engagement arsenal.


With efficient onboarding, you get larger retention charges, higher revenues, and as much as a 500% enhance in buyer lifetime worth.

Preserve studying for onboarding e-mail finest practices, the anatomy of an efficient welcome e-mail sequence, plus onboarding welcome e-mail examples.

Why E mail is an Important Onboarding Channel

With media-rich push notifications and SMS advertising taking off, it’s tempting to see e-mail as an outdated channel. However e-mail advertising is the tried-and-true instrument that continues to ship. Need proof? Open charges for onboarding welcome emails stand at a staggering 57.8%.

So why is e-mail so efficient as a buyer onboarding channel?

For one, it’s anticipated. Customers who add their e-mail deal with in your app anticipate a welcome e-mail inside a couple of minutes, in order that they’re primed to interact along with your onboarding messages. Plus, their curiosity in your app is at a excessive level. They’re bought in your worth prop (they signed up, in spite of everything) and are able to discover your app.

Second, it’s an exterior channel. You possibly can’t depend on new customers to take the initiative to open your app, which makes dropping reminders into their inbox an efficient option to have interaction them and begin constructing utilization habits.

Onboarding Secrets and techniques from In the present day’s High Cell Apps

Uncover how main apps get new customers to transform shortly by way of these secret onboarding methods.

Onboarding E mail Finest Practices

An efficient welcome e-mail will increase engagement by 33% — and may generate 320% extra income than common emails.

However to see that sort of ROI, you must do onboarding emails proper. How do you welcome a buyer in an e-mail? What needs to be in a welcome e-mail?

  1. Set a purpose for every e-mail in your onboarding movement. Use cohorts to find what key actions result in long-term retention. With these insights, you’ll be able to create clear, compelling CTAs for every e-mail that successfully draw new customers into deeper engagement along with your app..
  2. Reaffirm your app’s core worth. Remind customers why they began utilizing your app within the first place — and guarantee them that you simply’re capable of ship in your guarantees.
  3. Concentrate on advantages, not options. Simply as you wish to reinforce your app’s worth, highlighting what customers will in the end acquire from utilizing your app is a robust option to get them on board. In any case, customers are extra concerned with how your app will assist them save time or cash, really feel or look higher, or have extra enjoyable than they’re in regards to the mechanics of your app.
  4. Make it enjoyable. Elicit completely satisfied feelings for larger engagement and constructive model recall. Messaging like “You’re in!”, “Let the enjoyable start,” or “Get the newest style — and assist native charities” are all easy methods to make readers be ok with supporting your model.
  5. Personalize. Not all consumer journeys are the identical. Some will come to your app through a social media promotion, and others will uncover you proper on the app retailer. Some customers will obtain your app, enroll, and instantly begin poking round. Others will obtain and neglect to ever open your app.By segmenting your new customers and tailoring your welcome messages to their expertise, you’ll see as much as 100.95% larger click-through charges and 18x extra income.
  6. Present incentives to behave. Give readers a compelling motive to do what you need them to do. Providing a bonus might be the carrot that leads them to interact along with your app and get to that “aha second.”There are easy methods to nudge customers to create a playlist, join with a buddy, add a photograph, seek for a restaurant — no matter key motion you need them to absorb your app. Think about including days to a free trial, providing a promo code, briefly upgrading a subscription, or offering limited-time entry to unique options or content material.
  7. Preserve it easy. Onboarding emails don’t must be tremendous quick, however they need to be simple to digest. Preserve copy concise and embrace eye-catching visuals or GIFs to information readers by way of the e-mail and to your CTA.
  8. Optimize for cellular. 67% of all emails are opened on cellular. Understanding the perfect topic line size, button measurement, and CTA place is crucial for creating emails that render effectively on cellular. For extra, try our infographic: 8 Suggestions for Making E mail Campaigns Cell-Pleasant.
  9. Take a look at and optimize. Consumer expectations are at all times evolving. By regularly A/B testing welcome messages, you’ll be capable of see what’s working for every section and what might be improved.

Creating Your Onboarding E mail Sequence

What occurs after the preliminary welcome e-mail?

Efficient onboarding takes greater than a single message. You must have one set of emails to nurture lively customers, and a separate monitor to draw and have interaction inactive customers.

E mail Onboarding Circulate: Welcome E mail Template

Onboarding E mail Instance: How Headspace Hooks New Customers through E mail

Fashionable guided meditation app Headspace has greater than 65 million downloads and a couple of million paying subscribers.

One in every of their secrets and techniques to success is how effectively they convert new customers into loyal prospects. A key a part of that’s their e-mail onboarding technique. They’ve perfected their onboarding e-mail movement to construct new consumer habits, convert free customers into paying subscribers, and construct long-term engagement.

E mail 1: Welcome message

Headspace sends customized welcome messages to new customers inside minutes of signing up on the app. Enjoyable, quirky illustrations instantly have interaction the attention and let customers know this isn’t some stuffy meditation app. Crisp copy focuses on the app’s key profit: much less stress and a happier life with only a few minutes of mindfulness.

Sequence A: Nurture Energetic Customers

After the preliminary welcome message, Headspace tailors onboarding emails for each lively and inactive customers. This primary movement focuses on main lively customers farther down the shopper path to construct each day habits, buy a subscription, and finally grow to be model evangelists.

Nudge Customers to Act

Relying in your app, this motion may very well be attempting out a central characteristic, conducting a search, consuming content material, including a buddy, or making a profile. Within the case of Headspace, that key motion is getting an lively consumer to finish one other meditation session and begin constructing a each day behavior.

Headspace cleverly sends a digital excessive 5 to engaged customers to construct on their meditation streak, reinforce the advantages of each day apply, and foster a constructive emotional reference to the corporate.

Spotlight Key Options

Assist new customers get to know the particular options that set your app aside. The sooner they get to expertise how cool your app is, the extra possible they’re to get hooked on its advantages.

Headspace sends a particular e-mail to highlight its subscription-only Singles characteristic, a sequence of one-off meditations that target a single subject like sports activities coaching, feeling overwhelmed, and inventive writing.

Buy a Subscription or Improve Your Account

From adverts and in-app purchases to subscriptions, deciding which monetization technique is true in your app is a crucial enterprise choice. However regardless of which mannequin you select, figuring out how and when to monetize new customers might be difficult.

Like many apps, Headspace has an always-free plan (no trial that runs out). In order that they give attention to monetizing presently lively customers by providing reductions on an annual subscription. This not solely helps the corporate make cash, nevertheless it additionally retains Headspace customers dedicated and engaged long-term.

Upsell Glad Prospects

Upselling with out being pushy might be robust to drag off. However by focusing your upsell methods on the purchasers who will really profit from further services or products, you’ll be able to enhance income and consumer satisfaction.

Headspace understands that a lot of its customers are turning to the app to cut back stress and nervousness and enhance their high quality of life. And an enormous a part of that’s getting an excellent evening’s sleep.

To assist customers get extra worth out of the app (and to upsell customers who’re already experiencing the advantages of their service), Headspace sends an e-mail saying free limited-time entry to their sleep sounds and singles.

Share or Refer a Pal

92% of individuals belief referrals from their buddies. Encouraging your champion customers to unfold the phrase could be a highly effective option to develop your consumer base and supply compelling social proof to potential customers.

Headspace offers customers who’ve a 30-day historical past of each day engagement a free month to share with a buddy. And the road: “Everyone knows somebody who ought to deal with their head proper… proper?” makes it sound just like the consumer is de facto doing their buddy a favor, not Headspace.

Sequence B: Have interaction Inactive Customers

Not each new consumer goes to leap proper in and have interaction along with your app. Actually, most gained’t. 24% of apps are solely opened as soon as.

Onboarding emails are an essential instrument to remind new customers why they’re concerned with your app, the way it can enhance their lives, and get them on monitor to grow to be routine customers.

Reaffirm Your Worth Prop and Nudge to Act

Headspace has a really clear understanding of its viewers, and what will get in the way in which of their success: feeling intimidated by meditation, and never discovering the time.

In order that they tailor onboarding emails for inactive new customers to deal with these two particular points. Within the first the message is easy: meditation is very easy. The second emphasizes how little time it actually takes to reap the advantages.

Incentivize Log In or Buy

Headspace incentivizes subscription purchases, which is smart for his or her enterprise mannequin of changing freemium customers into paying subscribers. However typically the purpose is solely to get inactive new customers to open the app. To encourage inactive customers to log in, Headspace might supply limited-time entry to paid options just like the Headspace Library or sleep sounds to encourage inactive customers to discover the app and get hooked on premium options.

Provide Assist

Whether or not it’s reserving a visit, searching for a brand new TV present to observe, or importing a brand new photograph, typically customers simply get caught. They haven’t performed round along with your app sufficient to know easy methods to discover what they’re on the lookout for, or they’re merely unaware of a characteristic or service you supply.

By providing assist, fast suggestions, or reminders, you’ll be able to assist new customers get worth out of your app with out taking the time to discover each characteristic. Typically, a easy phrase of encouragement, as Headspace supplies under, is simply as efficient.

Re-engage Inactive Customers with Helpful Content material

Accomplished proper, content material advertising could be a highly effective instrument for consumer engagement. Sending inactive customers a roundup of your hottest or newest weblog posts, movies, and podcasts can present the worth you present to customers and reignite their curiosity in your product.

Win Dormant Customers Again

Offers and bonus provides are the #1 motive customers say they return to an app after uninstalling. Consider this e-mail as your last-ditch try and get a brand new consumer to interact along with your app. Most firms pull out all of the stops and supply a very tempting low cost or promotion to pique a dormant consumer’s curiosity.

This “Final Probability” e-mail from Headspace provides a big low cost, creates a way of urgency to behave, and signifies to customers that will probably be the final time they hear from the corporate.

Measuring Onboarding E mail Success

When you’ve constructed your onboarding e-mail movement, you’ll wish to monitor efficiency. Listed here are three key metrics to control so you’ll be able to gauge your success:

  1. Open Charge. Common open charges for welcome emails stand at 57%.
  2. Click on-Via Charge. Triggered welcome emails see a median 14.4% CTR.
  3. Conversion Charge. In the end, opens and clicks don’t matter if customers don’t full the supposed motion. Present common conversion charges for real-time welcome emails are 4%.

Take the Subsequent Step with Omnichannel Consumer Onboarding

Transcend e-mail to offer new prospects with a seamless consumer expertise on the optimum channel. Use Journeys to construct subtle onboarding campaigns that robotically supply one path for lively customers who open a welcome e-mail, and may ship fallback messages through push or SMS to those that don’t.

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