Workflow for Managing Your App Scores and Critiques

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Required Roles for App Store Join and Google Play Console. There are required roles that you simply’ll want to have the ability to reply to and handle your Google Play and App Store critiques.


Table of Content

In App Store Join, you’ll must have an Admin or Buyer Assist position to view, kind, and reply to critiques.

For Google Play, it’s good to have the proper to answer consumer critiques and report inappropriate critiques. With out this proper, you’ll nonetheless be capable to view your critiques, however you received’t be capable to reply.

Set a time to learn by critiques

Preserve observe of answered and unanswered critiques can get complicated. Set a time in your workday to take a seat down and sift by your critiques. That is additionally a great time to categorize them into most optimistic and most crucial to get probably the most out of consumer suggestions.

Reasonably than manually going by your whole critiques, you may filter for all, answered, and unanswered. Doing this ensures that you’re not overlooking any consumer suggestions. There’s invaluable data in each evaluate.

Reply utilizing templates to save lots of time and keep on-brand

App builders, publishers, and entrepreneurs usually see critiques that echo the identical praise or criticism. It’s cumbersome to retype the identical responses time and again. As an alternative of losing your time, you need to use reply templates. 

Your account comes with ready-made templates that cowl widespread matters seen in consumer critiques. Apart from these, you may create your personal and save previous replies as nicely. Observe our do’s and don’ts of replying to app Store critiques once you’re creating reply templates.

As well as, templates assist you to keep on-brand and construct a robust model voice in your app Store critiques. If you speak to your customers within the similar tone and wording fashion, they’ll begin to acknowledge the voice of your app model. This will increase model consciousness and will get folks to belief your app from the get-go.

Templates are nice, however we all know you additionally hate receiving responses that sound crafted by a bot. Individuals like to speak to folks. That’s a truth. So depart room in your templates so as to add in that further human facet. Whether or not or not it’s a smiley emoji, or thanks from “your title,” your customers will admire it.

Google Play Beta Suggestions program

Google Play has a particular open beta program that’s obtainable to its builders. You may launch options and variations to a selected group of beta-testers earlier than formally launching it in Google Play. Android customers can decide in to present your beta model suggestions. Their suggestions shouldn’t be public and never displayed in your app Store itemizing web page.


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