Reviews & Ratings: Understand & Improve App User Opinions

boost app review

Whenever you need to perceive how customers understand your app, your greatest wager is to have a look at your app’s common ranking. Nonetheless, if you wish to perceive what customers are literally saying about your app, you could analyze what’s being mentioned within the opinions part of your retailer itemizing. This could spotlight widespread characteristic requests or enable you establish any grievances your customers have regarding your app. Utilizing AppTweak’s ASO software, you may uncover quite a lot of attention-grabbing insights that can assist you perceive and enhance how customers understand your app. Calling on illustrations from actual use circumstances, this weblog will clarify every part you could know. Let’s dive proper in!

App Evaluation Sentiment Evaluation: Uncover Strengths & Weaknesses

In March 2020, the app Amongst Us! launched a brand new model amidst controversy that their chat system was not being moderated sufficient. Because of this, they added a chat system that stopped customers from with the ability to write their very own sentences, as a substitute exhibiting an array of choose solutions that customers may decide from. In line with knowledge from AppTweak, this replace negatively impacted their scores.

Uncover the insights you may uncover from our improved Scores part

Nonetheless, how can we be sure that this sudden lower of their scores is attributed to the app’s model replace? And above all, how can we make sure that customers significantly didn’t just like the modifications made to the chat system as a substitute of the opposite options added with this replace? Our Sentiment Evaluation part will assist us pinpoint essentially the most repeated consumer opinions to actually perceive what was mentioned in regards to the app replace.

Whenever you land on this part, we present a phrase cloud that already supplies you with a number of insights! It highlights essentially the most repeated key phrases discovered within the opinions fetched over the date vary chosen (March 2021); right here, we clearly see that “replace”, “new replace”, “chat”, and “fast chat” have been among the many most repeated key phrases.

Whenever you hover over a key phrase, additionally, you will see the variety of opinions that key phrase is present in and the typical ranking of all opinions containing that search time period. Within the instance above, it’s clear that the time period “fast chat” obtained a number of combined opinions with a mean ranking of two.89 (in comparison with an total common ranking of 4.5 originally of March).

To get much more insights, the desk under the phrase cloud exhibits a set of key efficiency indicators (KPIs) for essentially the most repeated key phrases. Unsurprisingly, the phrase “replace” is essentially the most repeated one (present in 4262 opinions) and we see that every one the typical scores (for all opinions containing these repeated phrases) are under the app’s total common ranking.

By clicking on the “Present opinions” button, you’ll be able to learn the opinions for your self. Right here, when customers speak in regards to the new replace, they point out that their frustration primarily derives from the brand new chat system. Nonetheless, we additionally see that the second consumer within the picture above “love[s] the brand new map”, suggesting that there was some optimistic suggestions linked to this new model replace.

The tab “Most optimistic key phrases” permits you to see what facets of your app customers like essentially the most. On this case, we see that the brand new airship map was a pleasant enchancment for customers. Due to this Sentiment Evaluation part, we are able to now differentiate between the options that must be saved and people who must be eliminated/improved as a way to keep an excellent common ranking.

Study how one can monitor your app opinions over time and evaluate them together with your rivals

Monitor & Study From How Customers Understand Competing Apps

Studying about what your customers (dis)like about your app is necessary, however you must also take a look at the problems/requests your rivals are dealing with. This could reveal issues that you simply shouldn’t do and the options that get requested essentially the most. By implementing invaluable options that your rivals don’t but present, you may increase your aggressive benefit.

Within the instance above, we see that this competitor is dealing with a difficulty with the variety of adverts positioned in its recreation. In October, the typical ranking from opinions equaled 2.31 which is absolutely low in comparison with Amongst Us!

If we check out language e-learning apps, we see that the app Lingodeer will get a number of optimistic opinions utilizing the phrases Korean- and Japanese-related phrases. Whereas these languages aren’t at the moment supported by Duolingo, if the app wished to increase and entice (new) customers, they’ve direct proof that Korean and Japanese could possibly be worthwhile choices to develop.

Telephone View: Perceive What New Customers Suppose About Your App

Whenever you analyze what’s being mentioned in opinions, it’s all the time invaluable to grasp if new options work or if customers are complaining about one thing specifically. Nonetheless, how are you going to study whether or not dangerous opinions are influencing new customers once they land in your app web page? Our Telephone view part is all about understanding what customers see once they examine the Scores part of your app web page.

Within the instance above, the primary body exhibits the app’s present common ranking in addition to the ranking distribution. This app’s rating is just not too dangerous (4.38) regardless that they carried out options that weren’t properly obtained. Within the second body, we see the typical ranking of the primary 50 opinions that seem when customers click on on the ‘see all’ buttons to browse essentially the most useful opinions on the app web page. As soon as once more, the rating is fairly good (4.22) and we see that not too many dangerous opinions are proven right here. Within the third body, we see the ‘featured opinions’ which are chosen by Apple and Google to instantly characteristic on the app web page. These opinions are crucial since most customers don’t click on on the ‘see all’ button and often solely contemplate these featured opinions when forming their opinion. Within the instance above, all featured opinions for this app are accompanied by 4 or 5 stars.

Principally, when a consumer lands on the app web page for Amongst Us!, they usually received’t discover dangerous opinions and therefore received’t be instantly impacted by them. Nonetheless, if they begin exploring various kinds of opinions, they might see one thing completely different:

If customers change from ‘Most useful’ to ‘Most up-to-date’, they are going to see that the typical ranking for these opinions drops drastically, going from 4.22 to 2.62. This part primarily shows unfavourable opinions which can give customers a very completely different concept of the app.

Begin Getting Actual Insights About Your App’s Opinions & Scores

To wrap up, this weblog was the final in a sequence of three blogs explaining the brand new options you may entry in AppTweak’s upgraded Opinions and Scores part! The main focus right here was extra on the Sentiment Evaluation and Telephone view options that can assist you perceive their potential and the form of insights you may obtain. Here’s a abstract of the principle takeaways:

  • Uncover essentially the most repeated phrases utilized in opinions left on your app
  • Perceive the affect of latest app updates
  • Differentiate profitable options from ineffective ones
  • Study from what customers take into consideration your rivals’ apps
  • See if/how dangerous opinions affect new customers’ perceptions of your app

Begin receiving invaluable insights out of your app’s opinions and scores to spice up your conversion charge on the shops!


Comments are closed, but trackbacks and pingbacks are open.