In-app events: How to maximize engagement in an app

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This engagement additionally feeds into your KPIs, from income objectives to retention and churn statistics.

When used appropriately, in-app occasions can generate unimaginable engagement – and too usually are both not used sufficiently or not utilized appropriately.

In-app events

From a technical perspective, there could possibly be 1000’s of potential in-app occasions. We’ll focus the dialogue on the advertising perspective, through which there are two major kinds of in-app occasions: commonplace in-app occasions, and wealthy in-app occasions.

Customary in-app occasions are extra transactional by nature. Somebody indicators up or checks out, for instance. Wealthy in-app occasions would come with things like a social share or inviting one other consumer to hitch the app.

There has additionally just lately been a significant change in in-app occasions. For the reason that Worldwide Builders Convention 2021 (WWDC21), Apple included in-app occasions into its App Retailer expertise, and Google has additionally begun implementing this. This has vital implications for attain, discoverability, and ASO basically.

What are a few of the finest practices in relation to leveraging in-app occasions to maximize engagement in an app? We’ve curated an inventory of a few of the insights we’ve discovered Most worthy.

Customized content material

There’s a huge distinction in engagement between normal interactions, and personalised ones. After we say personalised, we don’t simply imply including a “Hello [first name]” to messages. There are such a lot of unimaginable methods to personalize in-app experiences; for instance, a notification encouraging the consumer that in 3 days they’ll have logged on 100 occasions; or that they’re within the prime 6% of all customers; the chances are limitless.

Timing is all the things

An ill-times in-app occasion is sufficient to have customers working for the hills – or a minimum of uninstalling your app. One infamous case had customers being requested to charge the app instantly after it saved crashing. Then again, there are some completely timed in-app occasions that convey a smile to the consumer’s face, add worth, or guarantee engagement at simply the appropriate time earlier than a consumer offers up on an app.

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Typically, app experiences are one-way site visitors. The app supplies the platform, and the consumer explores this. In-app occasions nevertheless make this a two-way avenue. They permit the app to speak again to the consumer, which is definitely an enormous change – nearly just like the “breaking of the fourth wall” in theater.

Even simply utilizing tooltips, hotspots and different kinds of callouts makes an amazing distinction. The consumer is drawn into the app expertise, is “proven round” by a concierge, and really receives communication relatively than simply taking motion.

In-app occasions – out of the app

In-app occasions are a robust approach to generate engagement exterior of the app itself. For instance, if a consumer hasn’t logged on for various days, a delicate reminder electronic mail can replace them on new options or a killer deal.

Push – however with warning

When discussing in-app occasions, the primary place folks go is push notifications. Whereas these are certainly a giant a part of in-app occasions, the error many individuals make is to start out and finish with push notifications, and never uncover the opposite kinds of in-app occasions that may be leveraged. Push notifications are tremendous highly effective however should be used fastidiously. You probably have too many, or they’re not related, customers are more likely to simply uninstall the app. But when your push notifications are well timed, personalised, and on level, they’ll supercharge engagement, and even encourage folks to share the love on social media.

Assume exterior the field

Particularly in relation to wealthy in-app occasions, the sky’s the restrict. Apple for instance speaks about in-app occasions corresponding to sport competitions, film premieres, and stay streamed experiences. These may even be accessed by way of the App Retailer. And so they have some nice suggestions for creating unimaginable in-app occasions. Google too has been increasing its choices in relation to in-app occasions, together with by way of the Play Retailer.

In-app occasions and your KPIs

These are only a few methods which you could leverage in-app occasions to drive app success and hit your KPIs. With in-app occasions executed proper, you possibly can considerably increase engagement, enhance retention, and get customers to take key actions.

And among the best components about in-app occasions is that usually they are often added and improved upon after the app is already stay, which implies the perfect time to enhance your in-app occasion expertise is true now. Good luck!

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